1. Introduction
Thank you for shopping with Vrushti Farmers Producer Co. Ltd. (“we,” “our,” or “us”). This policy explains the conditions under which you can return products and receive refunds.
2. Eligibility for Returns
Products can be returned if:
They are defective, damaged, or incorrect.
They are in original packaging, unused, and with all tags.
Proof of purchase (invoice/order ID) is provided.
Note: Perishable goods and customized items cannot be returned.
3. Return Request Procedure
To request a return:
Contact us within 7 days of delivery at vrushtifarmers25@gmail.com or +91 8668214255
Provide your order ID and issue details.
Follow instructions provided for returning the product.
4. Inspection and Approval
Returned items are inspected upon receipt.
We will notify you about approval or rejection.
Approved returns are refunded or replaced within 7–10 business days.
5. Refund Process
Refunds are issued to the original payment method.
Processing times may vary. Shipping costs are non-refundable unless the return is our error.
6. Damaged or Defective Products
For damaged/defective items:
Send photos/videos of the product and packaging within 48 hours.
We will offer replacement or refund as appropriate.
7. Exchange Policy
Exchanges are only for defective, damaged, or incorrectly shipped items.
Contact us within 7 days of delivery to request an exchange.
8. Non-Returnable Items
Perishable agricultural goods
Customized or made-to-order products
Gift cards or promotional items
9. Cancellation Policy
Orders can be cancelled within 24 hours of placement if not shipped.
Shipped orders must follow the return process.
10. Contact Us
Vrushti Farmers Producer Co. Ltd.
📞 +91 8668214255
📧 vrushtifarmers25@gmail.com
🏭 Wada Majitpur, Post – Gangazari, District – Gondia, Maharashtra – 441614
🏢 Plot No. 62, Block No. 9, Shyam Bhavan, Shivaji Nagar, Nagpur – 440010
🌐 www.vrushtifpc.com